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The objective of these master classes is to improve the competitive edge, and to recognise how to manage operational associated risk, especially in this challenging world economy, that demands streamlined business operations that would still allow profitable results in the midst of decreased demand, credit restrictions and fewer business development opportunities.

“Many businesses have and are still losing out because they have yet to adapt to our current economic environmental scenario”, explained Ronald M. Hawes, a seasoned business leader, with over 40 years of business management experience. “The master classes have been designed to highlight those actions that can drastically reduce aspects of operational risk and associated costs to the positive benefit of the operational bottom line”, he added.

“Effective Understanding and Mastering of Operational Risk” will provide a complete understanding for the reasons to have in place an efficient and effective Operational Risk Management framework/strategy, to monitor and control all aspects of operational risk, to free the business processes of possible extra expenditures and liabilities due to mistakes or omissions, and thereby enhance shareholder/ownership value.

“Expensive operational risks are often incurred as a result of fraud, or operational re-engineering, or when outsourcing some of the services offered to other businesses with less overhead, that may not have the same quality control standards, which leads to poor performance and increased customer dissatisfaction”, thereby negatively impacting the reputational risk of the organisation, explained Ronald M. Hawes.

With this course, managers, staff, and business leaders will increase their awareness skills, to identify possible gaps or failures in the operational processes and to develop an efficient improvement plan to tackle any eventual risk to eleminate or minimise such risk and prevent costly actions that would hinder operational profits.

Meanwhile, “Effective Business Leadership Qualities/Skills” seeks to ensure that all relevant staff, management and business leaders can understand the strategic direction of the organisation, recognising the associated Mission, Values and Vision to be fully achieved, and the development of the ability to plan and organise for the maximum effectiveness to the corporation and maximum motivation for the staff, thereby unlocking productivity and quality improvements.

“This master class will emphasize the need for all within a company to embrace the mission, values and vision that leads a given business”, said Ronald M. Hawes. “Furthermore, it will provide management with the tools and concepts that develop high performing teams, thereby increasing motivation and effective teamwork within the corporation, and the ability to set realistic, stretching goals and implement required productivity and performance measurement tools, but at the same time motivating the team to achieve them”, he added.

The Master Classes organized by Trans World Consultancy Services, Inc., offer a unique opportunity for managers, senior staff and business leaders a unique opportunity to spruce up the skills currently needed to lead the way through a changing economy, and have been priced to adapt to the training and development budgets of sole proprietors and small businesses. “Besides, you will recharge your energies with the breathtaking views of the Palma de Mallorca Bay”, emphasized Ronald M. Hawes.